How can we help you?

At Vapestore, we are dedicated to offering you a great service – if you have any questions or problems, please contact us by phone, by email or via our contact form. We promise to respond quickly to ensure that you get the best possible use out of all of our products.

Contact Us

Warranty & Returns

Dispatch &



General Delivery Information

  • Once your order has been placed, we will send you a confirmation email. Orders placed before 3pm will be dispatched the same day.
  • Once your order has been dispatched, we will send you another email confirming.
  • There is no shipping on Saturday or Sundays, so orders placed after 3pm on a Friday will be shipped after the weekend.
  • If your order hasn't been dispatched yet and you need to amend your order, you may call us on 01483 779 170 or get in touch via our Customer Service Portal.

When to Contact Us

If you have recently placed an order with us and have chosen Standard or Recorded Delivery, please allow up to 10 days before contacting us. This is to ensure that Royal Mail have a sufficient amount of time to deliver your parcel.

If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.

Call us

01483 779 170
Mon - Fri 9am - 5pm
Sat 10am - 4pm
Sun - Closed

Email us

Product & Order Support

UK shipping times & costs

Royal Mail

Delivery Time


Royal Mail

2-3 working days (est.)

Free on orders over £15
or £2.99

Royal Mail

1-2 working days (est.)


Please Note:

All times stated are estimated and are conditional on normal operating procedures. On occassion forces outside our control can distrupt those normal operating procedures, which may effect delivery time.