General Delivery Information
- Once your order has been placed, we will send you a confirmation email. Orders placed before 3pm will be dispatched the same day.
- Once your order has been dispatched, we will send you another email confirming.
- Special Delivery Next Day guarantees your order will be with you the next working day (the cut-off is at 1pm).
- There is no shipping on Saturday or Sundays, so orders placed after 3pm on a Friday will be shipped after the weekend.
- If your order hasn't been dispatched yet and you need to amend your order, you may call us on 01483 779 170 or get in touch via our Customer Service Portal.
When to Contact Us
If you have recently placed an order with us and have chosen Standard or Recorded Delivery, please allow up to 10 days before contacting us. This is to ensure that Royal Mail have a sufficient amount of time to deliver your parcel.
If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.