Delivery Information

Coronavirus (Covid-19) Customer Update

Courier Delivery Update:

Please Note – Due to the Bank Holiday our courier services have advised they will not be collecting orders from our warehouse until Tuesday 14th April.

Once our team has packed your order you will receive a tracking code which will become live from Tuesday/Wednesday.

In order to help our customers during this period we have reduced the cost of DPD to £2.99 and we are offering FREE delivery on all orders over £15.00.

Our Warehouse Update:

Our Warehouse will remain open during the bank holiday so we can continue to pick and pack your orders ready for the courier collections.

Your patience is much appreciated during this time and please note your tracking codes will not be activated until Tuesday/Wednesday.

 

With the effects of the coronavirus being felt across many business and services, we want to assure you that we are doing everything we can to ensure that our delivery times remain as unaffected as possible. Our teams are working hard to ensure that our normal standards of service and delivery continue, so that customers receive their goods as soon as is feasible.

With retail stores now closed to help prevent the spread of the virus and protect our staff and customers, increased demand online has amplified the pressure on services like the Royal Mail and other distributors so that some delays may be inevitable. However, like those organisations, we have established emergency measures to ensure that your parcels arrive quickly and are handed to you safely.

Your patience is hugely appreciated during this challenging time, and we look forward to providing the same great service that you have come to expect from Vapestore.

Receiving your Parcel

New changes for signed-for deliveries mean that parcels will now be placed at your door before the delivery person rings the bell, when they will stand at a distance ready for you to answer. You won’t be asked to sign for the parcel, but the delivery person will ask your name and check your details with a handheld device. If you are unavailable, a card will be left for you with instructions for how to re-arrange your delivery.

As confirmed by Public Health England, receiving a parcel does not place you at risk from catching the coronavirus. The manufacturing environment and the travel time from factory to store or warehouse to the customer virtually eliminates the risk of the virus being present on the goods. We encourage all customers to read and follow the guidance laid out by Public Health England and Royal Mail.

Our dedicated Customer Support Team are ready to answer any questions you may have. For Customer Support please visit our Contact Page.

Royal Mail Customer Service Points Update

From Monday 6th April 2020:

  • The largest 100 Customer Service Points will be open for a 4-hour window between 07:00-11:00.
  • All other Customer Service Points will be open for a 2-hour window between 07:00-09:00.
  • All Customer Service Points will be closed on Wednesdays and Sundays.

As per Government advice on the avoidance of non-essential journeys, customers should only attend Customer Service Points for essential items.

To enable customers time to arrange redelivery or make arrangements for collection of essential items, the retention period has been extended to 30 days for Domestic/International and Custom Charge items from 18 and 21 days respectively, before returning to sender.

New P739 (“While you were out”) Cards

These will be used where we are unable to deliver parcels and will clearly state the opening times for customers to collect parcels.

We strongly recommend encouraging customers to use our online option to rearrange delivery wherever possible.

At Vapestore, we are dedicated to offering you a great service – if you have any questions or problems, please contact us by phone, by email or via our contact form. We promise to respond quickly to ensure that you get the best possible use out of all of our products.

Orders under £80

£2.99

DPD 1 - 3 Working Days

Signed for service

Orders over £80

FREE

DPD 1 - 3 Working Days

Signed for service

Orders will be delivered within 1 - 3 working days (Monday-Friday) and will be required to be signed for. Please note orders being delivered to the Highlands, Northern Ireland or Jersey will take an extra day to arrive.

ORDERS UNDER £15

£2.99

Royal Mail Track 48

2-3 working days (est.)

ORDERS OVER £15

FREE

Royal Mail Track 48

2-3 working days (est.)

TRACKED 24

£3.50

Royal Mail Track 24

1-2 working days (est.)

Please Note:

All times stated are estimated and are conditional on normal operating procedures. On occasion forces outside our control can disrupt those normal operating procedures, which may affect delivery time.

General Delivery Information

Once your order has been placed, we will send you a confirmation email.
Once your order has been dispatched, we will send you another email confirming.
If your order hasn't been dispatched yet and you need to amend your order, you may call us on 0800 644 0000 or get in touch via our Customer Service Portal.

When to Contact Us

If you have recently placed an order with us and have chosen Standard or Recorded Delivery, please allow up to 10 days before contacting us. This is to ensure that Royal Mail have a sufficient amount of time to deliver your parcel.

 

If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.

Call us

0800 644 0000
Mon - Fri 9am - 5.30pm
Sat - Closed
Sun - Closed

Email us

Product & Order Support
support@vapouriz.com