How Can We Help?

Contact Us

Get In Touch

Live Chat/Email

Use the contact widget in the bottom right of the page to chat with us.

Phone

Our lines are open Mon-Fri 9am - 5:30pm) Call Us: 0800 644 0000

Social Media

Our lines are open Mon-Fri 9am - 5:30pm) Facebook Instagram

Delivery

How do I track an order?

Once your order has been dispatched, you’ll receive a confirmation email with your tracking information. You can use this tracking number to monitor the progress of your delivery directly on the courier’s website. For further assistance, contact our Customer Service team through our 'Contact Us' page or call 0800 644 0000.

Can I change my delivery address?

If your order hasn’t been dispatched yet, you can request an address change by contacting us as soon as possible. Call us on 0800 644 0000 or use the 'Contact Us' page on our website. Please ensure all delivery details are correct before completing your order, as we are unable to amend the address once the order has been dispatched.

What should I do if my order has not arrived?

If your order hasn’t arrived within 7 working days from dispatch (UK orders), please contact us on 0800 644 0000 or use the 'Contact Us' page on our website. Please provide your order number and any relevant details via our so that we can investigate and resolve the issue for you as quickly as possible.

What should I do if I receive a wrong item?

If you’ve received an incorrect item, please let us know right away. Contact our Customer Service team through our 'Contact Us' page with your order details and a description of the issue. We’ll work quickly to resolve the issue and ensure you receive the correct items.

I am unable to verify my age, what do I do?

If you are having trouble verifying your age during checkout, please check that the information you provided matches official records. For further help, contact our Customer Service team through our 'Contact Us' page or call 0800 644 0000.

My order is incorrect, what do I do?

If your order is incorrect, please contact us as soon as possible before dispatch. Call us on 0800 644 0000 or use our 'Contact Us' page to notify us of any changes. If the issue relates to a delivered order, please reach out via the 'Contact Us' page with your order details, and we’ll be happy to correct it.

Returns

Can I cancel or amend my order?

If your order hasn’t been dispatched yet, you can cancel or amend it by contacting us as soon as possible. Please call our Customer Service team on 0800 644 0000 or use the 'Contact Us' widget on our website. Once an order has been dispatched, cancellations or amendments will no longer be possible.

What is your returns policy

If you need to return a product, please contact our Customer Service team before sending any items back. Depending on the nature of the return, you may be issued a Returns Merchandise Authorisation (RMA) number. Returns must be securely packaged and sent via a tracked and insured delivery service within 10 working days of contacting our Customer Service team. If an item is not returned within this time frame, we may not be able to accept it. Once we receive the returned item, we will test it to verify the issue and process a replacement or refund as applicable. Please note that warranties cover manufacturing defects only and do not apply to fair wear and tear or misuse.

My item seems to be faulty?

If you believe your item is faulty, contact our Customer Service team within 24 hours of receipt to report the issue. Please retain the item, as we may need batch numbers, photographic evidence, or a return of the product for testing. If the fault is confirmed, we will offer you a replacement or refund within 30 days. If the issue is found to be caused by misuse, accidental damage, or wear and tear, a replacement or refund may not be provided. We may need to ask you further questions either prior to or during the returns process, or give recommendations on product usage to reduce any unnecessary returns. Please assist our Customer Service team by providing as much information as possible regarding any reported defect.

When will I receive my refund?

Once your returned item is received and inspected, we will process your refund using the original payment method. Refunds are typically issued within 5 working days of receiving the returned goods, but processing times may vary depending on your bank or payment provider. If you have any questions about your refund, please contact our Customer Service team.